Installation

Professional on-site installation by factory-trained technicians. We ensure your instrument is properly configured, calibrated, and ready for operation.

Site assessment and preparation guidance
Instrument setup and configuration
Initial calibration and validation
Integration with existing systems

Training

Hands-on operator training ensures your team can get the most from your equipment. Training programmes tailored to your specific applications and experience level.

Operator fundamentals and safety
Method development and optimisation
Troubleshooting and diagnostics
Refresher courses available

Maintenance

Preventive maintenance programmes to maximise uptime and extend equipment life. Scheduled service visits keep your instruments running at peak performance.

Preventive maintenance contracts
Performance verification
Consumables replacement
Firmware and software updates

Technical Support

Expert technical support when you need it. Whether it's a quick question or complex troubleshooting, our team is ready to help.

Phone and email support
Remote diagnostics where available
On-site emergency response
Application support

National Coverage

Based in Perth, we provide service and support across Australia and New Zealand. For remote locations, we work with you to minimise downtime through advance planning, remote diagnostics, and efficient on-site visits.

Western Australia: Same-day response available for Perth metro
Remote Sites: Scheduled visits to mine sites and regional laboratories
Eastern States: Service visits coordinated with local partners
New Zealand: Support available via phone, remote, and scheduled visits

Warranty & Spare Parts

Standard Warranty

All instruments come with manufacturer warranty covering defects in materials and workmanship. Extended warranty options available at time of purchase.

Spare Parts

We maintain stock of common spare parts and consumables in Australia. Critical spares can be shipped overnight to minimise downtime.

Service Contracts

Customised service agreements provide predictable costs and priority response. Contact us to discuss options tailored to your needs.

How Service Works

Whether you're commissioning a new instrument or need support for an existing one, here's what to expect.

1. Contact Us

Call or email with your instrument details and a description of the issue or requirement. For urgent matters, phone is fastest.

2. Assessment

We'll assess remotely where possible. Many issues can be resolved over the phone or via remote diagnostics, saving you time and cost.

3. Resolution

If on-site work is needed, we'll schedule a visit at a time that minimises disruption. Parts and consumables are dispatched from Perth stock.

Consumables & Reagents

Keep your instruments running with genuine consumables. We hold stock in Perth for fast dispatch across Australia and New Zealand.

Service & Support